Returns Portal
Return Policy Summary
We offer a 30-day return window from the delivery date. Items must be unworn, unwashed, and have original tags attached. Final sale items are not eligible for returns.
Return Eligibility Check
Qualifying Items
- Regular-priced apparel and accessories
- Items purchased within last 30 days
- Products with original tags and packaging
- Unused and in original condition
Non-Returnable Items
- Final sale items (marked at purchase)
- Worn or washed products
- Items without original tags
- Personalized/customized products
Return Process
Step 1: Initiate Return
- Log into your account
- Navigate to “Order History”
- Select items for return
- Choose return reason from dropdown menu
Step 2: Return Method Selection
- Free mail-in return (prepaid label)
- In-store return at partner locations
- Carrier drop-off (UPS/USPS/FedEx)
Step 3: Package Preparation
- Include original packaging
- Attach return form to package
- Securely seal the package
- Remove old shipping labels
Return Options
Standard Return
- Free prepaid shipping label
- 5-7 business day processing
- Refund to original payment method
Store Credit Return
- Instant store credit issuance
- 10% bonus credit on amount
- No expiration date
Exchange Process
- Select “Exchange” as return type
- Choose replacement size/color
- No additional shipping charges
- Priority processing
Refund Information
Refund Timeline
- Processing: 3-5 business days after receipt
- Credit card refunds: 5-10 business days
- PayPal refunds: 3-5 business days
- Store credit: Immediate
Refund Amount
- Full item price refunded
- Original shipping non-refundable
- Return shipping free for qualifying returns
International Returns
Additional Requirements
- Return within 45 days of delivery
- Customer pays return shipping
- Customs documentation required
- Refund minus original shipping costs
Special Circumstances
Damaged/Defective Items
- Contact within 48 hours of delivery
- Photos of damage required
- Free return shipping
- Immediate replacement
Wrong Item Received
- Report within 7 days
- Free return shipping
- Correct item expedited
- $10 store credit apology
Return Status Tracking
Check Return Status
- Log into customer account
- View “Return Status” page
- Real-time updates
- Email notifications at each stage
Holiday Return Policy
Extended Holiday Returns
- Purchases Nov 1-Dec 24
- Return until Jan 31
- Standard return conditions apply
- Gift receipts included
Sustainability Commitment
Eco-Friendly Returns
- Carbon-neutral return shipping
- Recyclable packaging materials
- Donation of gently used returns
- Sustainable disposal practices
Return Tips
Before Returning
- Inspect items upon arrival
- Keep original packaging
- Save receipt until satisfied
- Try on clean, dry surfaces
Packaging Instructions
- Use original packaging when possible
- Include all tags and labels
- Securely seal the package
- Attach return label clearly
Contact Support
Return Assistance
- Email: [email protected]
- Phone: Available on contact page
- Live chat: Business hours
- Response time: Under 2 hours
FAQ
How long do returns take?
Total process typically takes 10-14 days from drop-off to refund.
Can I return sale items?
Sale items can be returned within 30 days, except final sale merchandise.
What if I lost my receipt?
We can look up orders using email address or order number.
Need Help?
Contact our returns specialists for any questions about the return process.